Terms of Service

PROMOSYNC provides software-as-a-service that automates trade promotion plan submissions, updates, error-checking, and retailer portal integrations.

We may provide support, updates, documentation, and maintenance as part of the Service.

You agree to provide accurate and complete information needed for PROMOSYNC to perform its functions, including data from your ERP, promotion details, retailer requirements etc.

You are responsible for keeping your account credentials secure. Any actions taken under your account are your responsibility.

You shall use the Service only for lawful internal business purposes, in compliance with all applicable laws and in accordance with these Terms.

Access to the Service may be subject to fees. If so, you agree to pay the fees in accordance with our then‑current pricing schedule.

All fees are non‑refundable except as required by law or as otherwise stated in a written agreement.

We reserve the right to change fees; such changes will be communicated in advance. Continued use after change implies acceptance.

These Terms are effective when you first begin using the Service and continue until terminated.

Either party may terminate the agreement with written notice if the other party materially breaches the Terms and does not cure the breach within thirty (30) days of notice.

Upon termination, you must cease using the Service. We will allow you to retrieve your data for a limited period (e.g. 30 days), after which we may delete it in accordance with our data retention policies.

You retain ownership of your data that you upload or input into PROMOSYNC.

PROMOSYNC retains ownership of its software, systems, algorithms, documentation, and all improvements or modifications.

PROMOSYNC may collect usage metrics and anonymised data to improve the Service, provided it does not reveal your confidential or personally identifying information.

Both parties agree to keep confidential any proprietary or non‑public information received from the other that is clearly marked or reasonably should be understood as confidential ("Confidential Information"). Confidential Information may not be disclosed to third parties except to employees or contractors who need it, and bound by confidentiality obligations.

PROMOSYNC aims to keep the Service performing with reasonable care and skill, and will maintain security measures consistent with industry standards.

However, we do not guarantee the Service will be error‑free, uninterrupted, or meet every user's specific requirements.

Except where required by law, all implied warranties (including fitness for a particular purpose) are disclaimed.

To the maximum extent permitted by law, PROMOSYNC is not liable for indirect, incidental, special, or consequential damages, loss of profits, data, or business interruption arising out of or related to the Service.

PROMOSYNC's total liability under or relating to these Terms shall not exceed the fees you have paid to us in the preceding 12 months.

We may update these Terms from time to time. We will post the new version on our website or otherwise provide notice. By continuing to use the Service after changes, you accept the updated Terms.

These Terms are governed by the laws of South Australia, Australia. Any dispute arising from these Terms or the Service will be resolved in the courts of that jurisdiction.

If you have any questions about these Terms, please contact us at:

Email: info@promosync.ai

Address: PROMOSYNC Pty Ltd, Marnirni-apinthi Building, Lot Fourteen, North Terrace, Adelaide SA 5000, Australia